Purpose-built for mediation
Not a repurposed CRM or legal practice tool. Every feature designed for the unique needs of ADR — two-sided fairness, multi-party coordination, and process integrity.
Neutly
AI across your workflows — you review every step
Neutly — bookings, intake, and fees in one workspace.
Replace email threads and spreadsheets with a matter file parties complete by secure link — plus optional staff-only AI you review before anything goes out.
Built for solo mediators, multi-mediator practices, and panels · 14-day trial · no card upfront · Solo from $99/mo AUD
Prefer a guided tour? Book a walkthrough · Optional AI for your workflows
Why Neutly
Built for mediation. Not repurposed.
Generic CRMs and legal practice tools were not designed for two-sided fairness, multi-party coordination, and a session date that cannot slip.
Hosted matter data
Matter data hosted in AWS Sydney (ap-southeast-2) today. We do not claim EU, UK, or Canadian data residency yet — discuss regional requirements on enterprise enquiries. Australian practices get local hosting with clear sovereignty context.
No per-matter fees
One flat subscription — no per-matter or per-booking charges. Active matter caps apply (Solo 40 / Practice 150); Panel for higher volume. Solo from $99/month, Practice from $249/month for up to four mediating seats.
The problem
Mediation preparation still lives in email, folders, and spreadsheets.
Scattered admin leaves parties under-prepared and lawyers chasing updates. Generic CRMs rarely fit mediation’s two-sided workflow.
- Intake forms and position papers chased by email
- One party paid, the other still outstanding
- Confirmations and co-mediator status unclear
- Session logistics buried in threads
- No single record from booking to outcome
The solution
Mediation case management with every step in one place.
Each matter follows one clear path. Parties use secure email links; you work from a single matter record with a full audit trail.
- Book, confirm, and prepare all parties in one file
- Collect intake, documents, and fees without the chase
- Keep lawyers informed without phone tag
- Run session logistics and close with outcome recording
One workspace for mediation workflow management
Whether you run family, commercial, or workplace matters, the pattern is the same — parties to coordinate, forms to collect, documents to review, fees to confirm, lawyers to keep informed, and a session date that cannot slip. Neutly replaces scattered spreadsheets, folders, and generic CRMs with a purpose-built mediation workflow from booking through post-session close — including virtual and hybrid sessions, co-mediator matters, optional staff-only AI, and multi-mediator practices.
Explore mediation case management software, calendar and Zoom integrations, and how we compare with email and spreadsheets.
Product preview
See the workflow before you sign up.
Illustrative screens from the mediator workspace and party-facing flows — booking, preparation status, secure intake, and staff-only AI insights.
Live calendar on your website or shared link — parties pick a slot without email ping-pong.
Mediation workflow
Five steps from booking to post-mediation close.
Once parties agree on you as mediator and a date, Neutly carries the dispute resolution workflow from preparation through outcome recording — in person, virtual, or hybrid.
Book
A party books through your public page — on your website or via a shared link. They can find you in the directory, view your profile, and book from there. On a practice-wide page, they choose their mediator first. Waitlist and enquiry flows are available when you need them.
Confirm
Every non-booking party agrees to participate and verifies their email. Everyone receives the same clear information — preserving fairness and process integrity.
Prepare
Parties complete intake forms and upload documents at their own pace. Fee requests go out. Reminders follow up automatically on anything still outstanding.
Session day
Location, video links, waiting room and caucus URLs sent to all participants. Calendar invites included. You arrive knowing parties are prepared.
Close
Record the outcome, send final correspondence, and keep confidential notes on the matter file. Parties can still access their matter summary via secure link — and book a follow-on session when needed.
Pricing
Simple practice pricing.
Solo from $99/month. Practice from $249/month for up to four mediators. Booking on your website, intake, reminders, matter records, and optional staff-only AI included — no per-party fees. Active matter caps apply (Solo 40 / Practice 150). Start with a 14-day trial.
Solo
$99
per month AUD · 40 active matters
Practice
$249
per month AUD · up to four mediators
Solo includes a 14-day trial with no card upfront. Subscribe and manage your plan in Account → Subscription. Annual billing saves two months. No per-party charges on Solo or Practice. Platform subscription is billed in AUD; party fees use your practice currency via Stripe Connect. Payment processing fees on party invoices are set by Stripe, not Neutly.
Practice outcomes
Built for how mediators actually work.
Outcome patterns from the product — not attributed customer quotes. Real pilot quotes will replace these as practices go live.
“See unpaid fees, missing intake, and open enquiries on one home screen — before session day, not after a lawyer calls.”
Fee and intake chase
Action inbox · Solo & Practice · Pre-session readiness
“Parties complete booking, intake, and payment by secure email link. You keep the matter file; they never need a standing login.”
Party-ready workflows
Booking → intake → fees · No party accounts
“Referring solicitors get a read-only timeline and brief upload on Practice — fewer status calls, same process control for you.”
Referrer visibility
Lawyer portal · Practice plan · Firm coordination
Compliance and trust
Built for mediation and ADR practices worldwide.
Secure matter handling, privacy-conscious design, and honest scope — so you can evaluate the software with confidence wherever you practise.
AWS Sydney hosted
ap-southeast-2
Encrypted storage
AES-256
Stripe verified
PCI DSS
Australian data
Resident
Purpose-built ADR workflow
Mediation-specific booking, all-party confirmation, intake, documents, fee splits, and matter close — not a generic appointment tool adapted from another industry.
Sensitive information, organised
Matter information, intake responses, and position papers stay in secure hosted storage — separate from scattered email threads and personal inboxes. Confidential notes remain encrypted on the matter record.
Privacy-conscious by design
Data minimisation, role-appropriate access, and audit trails on key matter events. Product design aligns with principles familiar from GDPR and UK GDPR — without replacing your professional confidentiality obligations.
A dignified experience for parties
Disputants are often stressed. Clear emails, simple secure links, and a return portal reduce friction and help both sides arrive prepared — without feeling like they are navigating a legal system alone.
Process fairness and audit trail
All parties confirm participation and receive the same reminders and session details. Key events are recorded on a matter timeline — supporting transparency for parties, lawyers, and your own records.
Your name on every touchpoint
Booking confirmations, reminders, payment requests, and session details carry your practice branding. Parties see a cohesive, professional process — which reflects directly on you.
Self-serve signup and subscription
Start a 14-day Solo trial from signup — no card upfront. Manage your plan, billing, and upgrades in Account → Subscription when you are ready for Practice. Party fee collection stays on Stripe Connect, separate from platform billing.
Not legal advice — supports your practice
Neutly is software for workflow and administration. It does not mediate disputes, provide legal advice, or replace professional judgment. Mediators and lawyers remain responsible for their work.
Data residency, security, and privacy
Matter data is hosted in AWS ap-southeast-2 (Sydney, Australia) today. We do not claim EU, UK, or Canadian data residency yet. Product design follows privacy principles aligned with GDPR and UK GDPR — encryption, access control, and audit logging — and we can discuss residency requirements on enterprise enquiries.
Neutly does not provide automated global tax compliance. GST context is built in for Australian practices; other jurisdictions should confirm tax treatment with their adviser. Read our Privacy policy.
Serving Australian mediators
Neutly launched in Australia and remains deeply aligned with local private ADR practice — family, commercial, and workplace matters — without limiting the product to one jurisdiction.
- NMAS accreditation and credentials on your public booking page
- GST-aware fee context and AUD platform billing (Solo from $99/mo)
- Matter data hosted in AWS ap-southeast-2 (Sydney) today — no EU/UK/CA residency claimed yet
- Built for private ADR workflows; court/panel volume paths available on Panel — contact us
- Australian business-hour support for walkthroughs
Parties never need a standing login. Each step arrives by email with a secure link — and they can return to a matter page to check status. Legal advice stays with lawyers and the mediator. Booking on your website uses a copy-paste block from Appointments; most website builders support it. If your site restricts third-party content, share your booking link instead — the same calendar and flow, opened in a new tab.Document acknowledgement today is a typed-name confirmation on the matter — not DocuSign, Adobe Sign, or another third-party e-signature platform. A full provider integration is on the roadmap.Court referral fields, trust deposit tracking (internal workflow — not trust accounting), and outcome export are available today. Panel registry deep-links and institutional volume workflows are on the Panel plan — contact us if that is your primary channel. Full automated registry filing is not claimed.Neutly is built for mediator practices, not as full legal practice management for law firms. Referring solicitors use a read-only portal to track referred matters and upload briefs. Firms that need matter management, trust accounting, and governed AI for mediation preparation should explore CounselOS at counselos.au.
Mediation software questions
What is mediation software for law firms?
Mediation software helps organise dispute resolution workflows — parties, documents, deadlines, communications, and preparation status. Neutly is built for independent mediators and ADR practices. Referring law firms use a read-only portal (Practice plan) to track referred matters and upload briefs. Firms that need full legal practice management for mediation preparation (matters, trust accounting, governed AI) should explore CounselOS at counselos.au — a sibling product for Australian law firms.
How can Neutly help with mediation preparation?
Each matter follows a structured path: all parties confirm participation, complete intake forms, upload documents, and pay fees — with automatic reminders on anything outstanding. You see preparation status on one screen instead of chasing email. Session details, location, waiting room links, and caucus URLs are sent to all participants when you are ready.
Can Neutly manage mediation documents and deadlines?
Yes. Parties upload position papers and complete intake through secure links. You track what is still missing, set session dates, and send automatic reminders for outstanding documents and payments. Documents and encrypted notes stay on the matter record in secure hosted storage — not scattered across inboxes.
Does Neutly replace a mediator or lawyer?
No. Neutly is administrative software — it does not mediate disputes, provide legal advice, or make decisions about outcomes. Mediators remain responsible for the mediation process. Lawyers remain responsible for legal advice to their clients. The software supports workflow and coordination only.
Can AI assist with mediation preparation?
Yes — for mediators and practice administrators, not parties. Neutly includes optional staff-only AI: practice copilot chat, proactive insights, intake briefs, document summaries, party position comparison, enquiry triage, and readiness alerts for payment, intake, and consent blockers. AI is opt-in, disabled by default, and every output requires mediator review before use or sending. Usage is metered through an AI credits wallet with a one-off $10 welcome grant at signup and Stripe top-ups. Parties never interact with AI. It is administrative preparation software — not legal advice or mediation strategy.
How can AI help mediators prepare for a session?
Staff-only AI can summarise intake answers and uploaded documents, compare Party A and Party B positions when you trigger summarisation, generate prep checklists, and flag missing information or unpaid fees before session day. You review every output before relying on it or sharing anything externally. AI does not attend sessions or make mediation decisions.
Does Neutly AI replace the mediator?
No. AI assists with administrative preparation and operational visibility — it does not mediate disputes, provide legal advice, or replace professional judgement. Mediators remain responsible for the mediation process, party communications they send, and all outcomes.
Can Neutly detect missing intake or payment steps?
Yes. The matter record tracks confirmations, intake completion, documents, and payments with automatic reminders. Staff-only AI can also surface readiness blockers and incomplete steps across your active matters — so you see what still needs attention before session day.
Is Neutly suitable for solo mediators?
Yes. Solo is designed for independent mediators — your booking page, intake, reminders, matter records, and optional staff-only AI on one account. Start with a 14-day trial and upgrade to Practice when you need colleagues, the lawyer portal, or multi-party workflows.
Does Neutly support party intake and billing?
Yes. Parties complete intake and pay fees through secure email links — no standing login required. You send payment requests, split fees, designate a single payer, or record fees paid outside the platform. Money goes to your practice via Stripe Connect; platform subscription is separate.
Is Neutly only for Australian mediators?
No. Neutly serves independent mediators, multi-mediator practices, and panel deployments internationally. Matter data is hosted in AWS Sydney today; the product supports practice time zones, locales, and Stripe Connect payouts in your practice currency. Australian mediators benefit from NMAS-ready booking pages and GST context built in.
Is Neutly suitable for family law mediation?
Yes, for private family matters where parties have agreed on the mediator. Mediators configure session types and intake for family disputes. Two-party matters suit Solo; up to six principal disputants are supported on Practice. Referring family lawyers can track matter progress and upload briefs through the read-only portal on Practice.
Is Neutly suitable for commercial dispute resolution?
Yes. Commercial mediators use the same workflow for lawyer-referred matters: booking, all-party confirmation, document collection, custom fee splitting, and session coordination. Referring commercial litigation teams get timeline visibility and secure brief upload without chasing the mediator for updates.
How does Neutly help after mediation?
After the session, record the outcome on the matter file, send final correspondence, and keep confidential notes secure. The matter timeline preserves key events from booking through close — supporting your records if questions arise later. Parties can still access their matter summary via secure link.
Can I add online booking to my mediator website?
Yes. Every account includes a booking page under your practice name. Copy the ready-made block from Appointments and add it to your website — parties see live availability, session types, and fees while they stay on your site. On Practice, your practice-wide link lets parties choose their mediator before picking a time. Prefer a link instead? Share the same booking page directly.
What is the experience like for parties?
Parties receive clear emails from your practice at each step — booking confirmation, intake forms, payment requests, and session details. They follow secure links in their email and can return to a matter page to check status, outstanding tasks, and session logistics. No accounts to create, no passwords to remember.
How are fees handled?
You send payment requests to parties, split fees as needed, designate a single payer, or record fees paid by other means. Offer complimentary intro sessions on your booking page, apply promo codes at booking, or run gift vouchers on Practice. Money goes directly to your practice via Stripe Connect. Neutly never holds client funds. Platform subscription is separate from party fee collection.
What happens when a case is cancelled?
When you cancel a matter, the platform applies your practice cancellation policy and initiates refunds where money was already collected. Parties receive clear email updates; card refunds typically return in 5–10 business days. If a refund needs manual handling — for example bank transfer or a Stripe issue — your team sees it in a dedicated queue.
Can I run a multi-mediator practice on one account?
Yes, on the Practice plan — up to four mediators under one practice subscription, each with their own booking slug and Stripe Connect account. Co-mediator matters and shared case access are included. Solo is designed for independent mediators running matters alone.
Is there a free trial?
Solo includes a 14-day trial with no card required upfront. Explore booking, intake, reminders, and matter management before you subscribe. Upgrade to Practice when you need colleagues, the lawyer portal, multi-party workflows, or directory listing.
Get started
Run your mediation practice from one place.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI — family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.