Simple mediation software pricing Per practice, not per party.
Neutly is priced for mediator practices, not per seat, not per matter, not per booking. One subscription covers your booking page, intake, fee collection, reminders, and matter records. Start with a 14-day trial on Solo, no card required upfront.
Solo includes a 14-day trial with no card upfront. Subscribe and manage your plan in Account → Subscription. Annual billing saves two months. No per-party charges on Solo or Practice. Platform subscription is billed in USD; party fees use your practice currency via Stripe Connect. Payment processing fees on party invoices are set by Stripe, not Neutly.
14-day trial on Solo
Explore booking, intake, and matter management before you subscribe. Manage your subscription in Account; upgrade to Duo or Practice when you add a colleague, need the lawyer portal, or want directory listing and integrations.
All prices in USD. Platform subscription is billed in USD. Party fees are collected in your practice currency via Stripe Connect. No setup fees. No charge to parties for using intake or payment links.
Plans
Independent mediators
Solo
$29
per month · USD
or $290/year USD (two months free)
Mediators
1
Matters
up to 40 active
Storage
5 GB
Self-serve signup with 14-day trial, no card upfront
Your own booking page, share a link or add it to your website
Party intake and document collection
Fee requests, splits, and payment reminders
QuickBooks, Xero, or MYOB accounting sync when party fees are paid
Complimentary intro sessions on your booking page
Session logistics, iCal, and automated reminders
Matter records from booking through close
Optional staff-only AI when your practice enables it
Core workflow features are included on every paid plan. Duo adds a second seat with co-mediator, lawyer portal, SMS, and multi-party workflows. Practice unlocks up to four seats, directory listing, promo codes, and integrations.
Solo, Duo, and Practice plan comparison
Feature
Solo
Duo
Practice
Mediator seats
1
2
Up to 4
Booking on your website
Yes
Yes
Yes
Active matters
40
80
150
Document storage
5 GB
10 GB
25 GB
Complimentary session types on booking
Yes
Yes
Yes
Promo codes and gift vouchers
,
,
Yes
SMS session reminders
,
Yes
Yes
Directory listing
,
,
Yes
Public mediator profile pages
,
,
Yes (with directory opt-in)
Practice-wide booking + mediator picker
,
,
Yes
Lawyer representative portal
,
Yes
Yes
Co-mediator cases
,
Yes
Yes
Multi-party disputes
,
Yes (up to 6 disputants)
Yes (up to 6 disputants)
Public booking API
,
,
Yes (up to 2 keys)
DMS export
,
,
Yes
Conflict clearance workflow
Yes
Yes
Yes
Staff matter tasks
Yes
Yes
Yes
Typed document acknowledgement
Yes
Yes
Yes
Document templates
Yes
Yes
Yes
Financial insights dashboard
Yes
Yes
Yes (practice-wide for admins)
Outcome reporting
Yes
Yes
Yes
Data retention controls
Yes
Yes
Yes
QuickBooks / Xero / MYOB sync
Yes
Yes
Yes
Team roles (coordinator, billing clerk, viewer)
,
,
Yes
Optional staff-only AI
Yes
Yes
Yes
Enquiry inbox
Yes
Yes
Yes (per-mediator filters)
Practice CRM and relationships
,
,
Yes
Referrer intelligence on Insights
,
,
Yes
Commercial invoicing (post-session)
,
,
Yes
Document inbox and upload alerts
Yes
Yes
Yes
Session kind capacity limits
Yes
Yes
Yes
OAuth calendar and Zoom integrations
Yes
Yes
Yes
Practice webhooks
,
,
Yes
Accountant read-only portal
,
,
Yes
Included on every plan
Secure hosted matter data (AWS ap-southeast-2 today)
Branded emails to parties and lawyers
Booking page, share a link or add it to your website
All-party confirmation workflow
Automatic payment and document reminders
Cancel, reschedule, and matter close
Encrypted confidential notes
Stripe Connect for party fee collection
Practice AI credits
Optional AI on every plan, pay for what you use
There is no separate AI subscription. When your practice admin enables AI, usage draws from a shared credits wallet in your billing currency. New practices receive a one-off $10 welcome grant; top up from $5 when you need more.
Practice copilot chat, intake briefs, document summaries, enquiry drafts, prep pack timelines, proactive chase drafts, and readiness insights.
What stays free
Booking, intake, payments, reminders, matter records, and standard preparation tracking, AI is optional on top of core workflow.
When credits run out
AI features pause until your practice admin tops up. Core mediation operations continue unaffected.
Who controls it
Practice administrators enable AI, manage top-ups, and view practice-wide usage analytics. Mediators run AI within their permitted features.
Fees, billing, and invoicing
Plan prices cover platform subscription. Party session fees, split payments, and post-session invoicing are separate workflows—see the guides and product pages below.
Per practice. A solo mediator on the Solo plan pays one subscription regardless of how many matters they run. The Practice plan covers up to four mediators under one practice account, not per-mediator pricing.
Are parties charged to use intake or payment links?+
No. Parties never pay Neutly. Any fees are between them and your practice, collected through your Stripe Connect setup.
Is there a fee per booking or per matter?+
No on Solo and Practice plans. Your subscription includes booking, intake, reminders, and matter records without per-matter surcharges. Active matter caps apply (Solo 40 / Practice 150).
Is there a free trial?+
Yes. Solo includes a 14-day trial with no card required upfront. After trial, subscribe month-to-month or choose annual billing (two months free).
Can I cancel month to month?+
Yes on Solo and Practice. No lock-in contracts or exit fees on standard plans. Panel agreements may use annual terms by arrangement.
What is the difference between Solo and Practice?+
Solo covers one mediator, up to 40 active matters, and core workflow features. Practice adds up to four mediators, 150 active matters, the lawyer portal, public profile pages, directory listing, practice-wide booking with mediator picker, multi-party disputes, co-mediator cases, SMS reminders, public booking API, and DMS export.
Practice setup, booking page configuration, fee arrangement templates, Stripe Connect guidance, and a walkthrough of your first matter. Self-serve signup on Solo gets you started in minutes; we offer guided onboarding for Practice.
Optional AI tools use a practice credits wallet, not included in your Solo or Practice subscription. New practices receive a one-off $10 welcome grant at signup. Top up from $5 via Stripe when you need more. Enable or disable AI entirely from practice settings.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI, family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.