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Commercial invoicing

Post-session mediation invoicing — branded PDFs, payment links, and overdue chase.

Collect fees at booking via Stripe Connect, then issue commercial invoices after the session — hourly post-session templates, branded PDFs, secure payment links, overdue reminders, and accounting sync when invoices are paid.

Many commercial and lawyer-referred matters need an invoice after the session — not just a card charge at booking. Neutly adds a full invoicing layer on top of party-fee collection, with templates, PDF export, and automated overdue chase.

Invoices alongside booking-time fees

Booking-time Stripe Connect payments still suit many private matters. Commercial workflows often need a post-session invoice — hourly rates, additional session days, or corporate payers. Create invoices from the matter record, send branded PDFs, and include secure payment links parties can use without logging in.

  • CaseInvoice records tied to the matter
  • Branded PDF generation
  • Secure payment links for parties
  • Hourly post-session invoice templates

Overdue chase and refund queue

Overdue invoice reminders run automatically in the background — with staff visibility on the billings surface. Refund management stays on the same ledger: cancel refunds, goodwill adjustments, and a retry worker when card refunds need another attempt.

  • Automated overdue invoice reminders
  • AR aging visible on Financial insights
  • Refund queue with retry for failed card refunds
  • Goodwill and partial retain handling

Accounting sync when invoices clear

When party fees or invoices are marked paid, push line items to QuickBooks Online, Xero, or MYOB in your practice currency — on Solo, Practice, Duo, and Panel. Reduces double entry alongside Stripe Connect payouts. Platform subscription billing stays separate from party revenue.

Accountant read-only portal

Share a tokenised accountant portal for external bookkeepers — read-only access to financial insights, AR aging, and optional AI period narratives when your practice enables staff-only AI. No shared staff login required.

What changes for your practice

Background automation

What runs while you prepare for session day

Neutly includes background workers for the admin you would otherwise chase manually — from waitlist offers and hold expiry to invoice overdue reminders and integration health checks.

Booking and scheduling

  • Hold and consent expiry when parties do not confirm in time
  • Waitlist auto-offer when a slot opens
  • Follow-on and retainer nudge reminders
  • Calendar busy sync and external write-back

Payments and invoicing

  • Partially-paid chase for outstanding session fees
  • Overdue commercial invoice reminders
  • Refund retry when card refunds fail
  • Monthly financial summary emails for administrators

Relationships and documents

  • CRM nurture follow-up tasks after matter close
  • Document upload digest notifications
  • Monthly relationship summary for practice principals
  • Confidential data purge when retention expires

Platform and integrations

  • Integration health monitoring and token refresh
  • Practice webhook delivery with retries
  • Trial expiry and subscription dunning
  • AI low-balance alerts and retention purge

Commercial invoicing questions

Can Neutly send invoices after the session?

Yes — on Practice. Create post-session invoices from the matter record, send branded PDFs, and include secure payment links. Hourly post-session templates suit commercial and lawyer-referred matters that bill after session day.

How does invoicing relate to Stripe Connect booking fees?

Booking-time card payments via Stripe Connect still suit many private matters. Commercial workflows often need a post-session invoice instead — or in addition. Both sit on the same matter record with AR aging on Financial insights.

Does Neutly chase overdue invoices automatically?

Yes. Overdue invoice reminders run in the background. Staff see outstanding invoices on the billings surface and Financial insights AR aging — without manual spreadsheet tracking.

Can my accountant access financial data without a staff login?

Yes — on Practice. Share a tokenised accountant portal for read-only access to financial insights, AR aging, and optional AI period narratives when your practice enables staff-only AI.

Do paid invoices sync to Xero or QuickBooks?

Yes — on every platform plan. When party fees or invoices are marked paid, line items can push to QuickBooks Online, Xero, or MYOB in your practice currency, reducing double entry alongside Stripe Connect payouts.

Run your mediation practice from one place.

Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI — family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.

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