Resources
ADR and mediation software glossary
Short definitions for workflow language on Neutly and in private ADR practice. Each term links to related guides and product pages—not legal advice or procedural rules for any tribunal.
General information only, not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
ADR software
Administrative software tailored to mediators and ADR providers—booking, intake, billing, and matter records—rather than litigation case management.
Read definition →All-party confirmation
A step after booking where every principal disputant confirms they will attend the scheduled mediation session.
Read definition →Alternative dispute resolution (ADR)
Processes such as mediation, conciliation, and arbitration used to resolve disputes without a final court determination, often faster and more flexible than litigation.
Read definition →Calendar sync
Two-way or one-way integration between a mediator’s external calendar and practice availability so bookings respect existing commitments.
Read definition →Caucus
A private meeting between the mediator and one party (or side), separate from joint session, often used to explore options confidentially.
Read definition →Confidentiality in mediation
Rules limiting how information shared in mediation may be used later, often reinforced by agreement and law, distinct from software access controls.
Read definition →Impasse
A point in mediation where parties cannot reach agreement on terms despite facilitated negotiation, sometimes leading to adjournment or another ADR step.
Read definition →Intake form
The structured questionnaire parties complete before mediation, capturing identity, dispute context, advisors, and practice-specific declarations.
Read definition →Joint session
The mediation phase where all parties meet together with the mediator, typically opening with statements and moving toward negotiation.
Read definition →Late cancellation
Cancelling or rescheduling a mediation session inside the practice’s defined notice window, often triggering a fee or policy communicated at booking.
Read definition →Lawyer portal
A staff-facing view where referring lawyers see matter status, documents, and coordination details without logging in as a party.
Read definition →Mediation case management
Tracking a mediation matter from enquiry or booking through preparation, session, billing, and closure in one practice-scoped record.
Read definition →Mediation invoicing
Billing parties for mediation fees, cancellations, or additional sessions with clear line items, tax treatment, and payment tracking on the matter.
Read definition →Mediation reminders
Automated nudges for parties to confirm attendance, finish intake, pay fees, or join on session day, timed against practice session schedules.
Read definition →Mediation software
Practice software that runs booking, party intake, documents, fees, and matter workflow for mediator practices—not live video or neutral selection.
Read definition →Mediator directory
A searchable listing where parties or lawyers discover accredited mediators by specialty, location, or practice—separate from court neutral lists.
Read definition →Minimum booking notice
The lead time required between booking and the first available session slot, giving mediators time to prepare and parties time to complete intake.
Read definition →Multi-mediator practice
A mediation firm with several neutrals sharing branding, coordination, and often a combined booking entry point while maintaining individual calendars.
Read definition →Online booking
A public booking page where parties view live availability, choose session type and time, and create a confirmed mediation matter without email negotiation.
Read definition →Party onboarding
The secure, tokenised flow where disputants complete intake, upload documents, and provide billing details without staff-created party accounts.
Read definition →Position paper
A written summary a party or lawyer submits before mediation outlining their view of the dispute, issues, and desired outcomes.
Read definition →Practice timezone
The IANA timezone configured for a mediator practice, used to display and schedule session dates and times consistently for all parties and staff.
Read definition →Pre-mediation intake
Structured information gathered from parties before the session—contacts, dispute summary, documents, and billing details—so the mediator prepares efficiently.
Read definition →Referring lawyer
A lawyer who sends clients or matters to an independent mediator and needs predictable scheduling, intake, and status communication.
Read definition →Session-day workflow
The operational checklist on mediation day—confirm attendance, fees, documents, video links, and room logistics—before the mediator opens the session.
Read definition →Settlement agreement
A written contract parties sign when mediation resolves some or all issues, often drafted by lawyers after the mediated terms are agreed.
Read definition →Shuttle mediation
A format where the mediator moves between separate rooms or virtual breakout spaces rather than keeping all parties in one joint room continuously.
Read definition →Stripe Connect (mediation fees)
Stripe Connect lets a mediator practice accept card payments online with payouts to the practice’s connected account, used for mediation fees and invoices.
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