ADR glossary
Mediation case management
Tracking a mediation matter from enquiry or booking through preparation, session, billing, and closure in one practice-scoped record.
General information only, not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
Case management for mediators emphasises parties, sides, session times in practice timezone, documents, fees, and audit history—not court docket rules. Spreadsheets fracture when multiple mediators and referrers are involved.
Neutly ties booking, intake, payments, and reminders to a single case ID. Compare email-and-spreadsheet workflows to structured case software when your volume grows.
How case management software supports a mediation matter
A typical matter moves through enquiry or booking, party intake and document collection, fee confirmation, session coordination (in person, virtual, or hybrid), post-session billing, and closure with outcome notes. Software keeps each step on one matter record so coordinators and co-mediators see the same status without forwarding email threads.
Example workflow
A referring firm sends two parties to your booking page. Both confirm participation, complete intake by magic link, and pay booking fees. You release position papers to the right side only, schedule caucus logistics, and after session day raise a post-session invoice on Practice. Audit history shows who downloaded what and when fees cleared—without a separate spreadsheet tab per matter.