One practice, several mediators
Each colleague gets a public profile page, personal booking slug, and their own Stripe Connect account for party fees — while matters, reminders, and audit trails follow the same professional process across the panel.
Multi-mediator practices
Mediation software for multi-mediator ADR practices
Run a panel of up to four mediators on one Practice subscription — public profile pages, personal and practice-wide booking, shared workflow standards, co-mediator cases, and optional directory listing. No per-mediator platform fees.
Explore the platform
Purpose-built mediation and ADR software — case management, integrations, vertical workflows, and honest comparisons. These pages hold the deepest product detail on this site.
- Mediation case management softwareLearn more →
- AI mediation softwareLearn more →
- Calendar, Zoom, and webhook integrationsLearn more →
- Practice CRM and referrer intelligenceLearn more →
- Commercial mediation invoicingLearn more →
- Responsible AI for mediationLearn more →
- Security and data hostingLearn more →
- Mediation coordination for referring lawyersLearn more →
- Commercial dispute resolution softwareLearn more →
- Find a mediator directoryLearn more →
- Compare with email and spreadsheetsLearn more →
- Pre-mediation intake forms guideLearn more →
Sound familiar for practice principals?
- Each mediator runs their own spreadsheet — no shared view of panel capacity or matter status
- Co-mediator matters mean duplicate emails and unclear ownership of follow-up
- Lawyer referrals expect a professional portal — not "email the individual mediator"
- Adding a colleague means negotiating new software — or awkward shared logins
- You need directory presence and panel branding — not just personal booking links
- Parties expect to compare mediators on your panel before they book — not just call the front desk
What Practice unlocks for your panel
Practice-wide booking with mediator choice
Share one practice booking link on your website or panel materials — add the same booking experience to your site so parties never leave your professional presence. Parties see shared team availability, choose their mediator when several colleagues are bookable, then pick a date and time — without email hand-offs between panel members.
Public profiles you control
Listed mediators publish photo, pitch, credentials, and practice areas from Account — with a preview before going live. Directory filters and shortlist help parties discover your panel; each profile links straight to booking.
Booking API and intake defaults
Manage public booking API keys and set a default booking mediator for practice-wide intake — so referrals land on the right colleague. Panel registry deep-links to mediator profiles are available on the Panel plan for institutional volume.
Co-mediator matters without confusion
Assign a primary mediator, add a co-mediator, and share case access on one matter record. Session logistics, intake status, and outcome recording stay in one place — not split across personal inboxes.
Practice-grade features when you need them
Practice unlocks the lawyer representative portal, multi-party disputes (up to six disputants), SMS session reminders, public booking API, directory listing, DMS export, and outcome reporting — features solo mediators rarely need on day one. QuickBooks, Xero, and MYOB sync are available on every plan.
Operations your panel can stand behind
Conflict clearance, staff task lists with smart defaults, document templates, typed document acknowledgement, data retention controls, and a full audit trail — so principals can demonstrate professional process without stitching together five tools.
Financial visibility and delegated access
Practice administrators open Financial insights for revenue KPIs, AR aging, trends, and CSV export — party fees only, separate from your Neutly subscription. Invite a billing clerk for firm-wide billings and exports, a coordinator for enquiries and chase, or a read-only partner for dashboard visibility — without sharing one login.
Grow from Solo without re-platforming
Start on Solo with a 14-day trial. When you invite a colleague or need Practice entitlements, upgrade in Account — your existing matters, booking pages, and party flows continue uninterrupted.
Practice CRM and referrer intelligence
Track referring firms, contacts, and organisations — link enquiries to bookers, log activities, and see which sources convert on Insights. Coordinators work from one enquiry inbox instead of forwarding emails between mediators.
Commercial invoicing after session day
Issue post-session invoices with branded PDFs, secure payment links, and overdue chase — alongside booking-time Stripe Connect fees (Practice). Push paid party fees to QuickBooks, Xero, or MYOB on any plan. Share a read-only accountant portal when external bookkeepers need visibility (Practice).
- Up to four mediators under one subscription with clear seat limits
- Public profile pages and personal booking slugs for each colleague
- One “Book with us” section on your panel website — parties choose their mediator, then pick a time
- Co-mediator cases with shared access on one matter record
- Lawyer portal and directory listing when your panel is ready
- Financial insights, conflict checks, tasks, typed acknowledgement, templates, and outcome stats across the panel
- Practice CRM, enquiry inbox, and referrer intelligence when referrals drive your panel
- Commercial invoicing, document inbox, and OAuth integrations for calendar and Zoom
- Coordinator, billing clerk, and read-only partner roles when you need delegated access
- One upgrade path from Solo — no migration project
Your website
Turn “contact us for a date” into live booking
Most mediator websites still end with a contact form — then you negotiate times by email. Neutly lets parties book straight from your site: see real availability, choose a session type, and confirm a time without leaving your professional presence.
What parties see today
- Fill in a contact form and wait for a reply
- Email back and forth to find a time that works
- No visibility of fees or session types upfront
- You manually check your diary before every reply
What parties see with Neutly
- Live calendar on your website — only open times shown
- Session length, fees, and accreditation before they book
- Panel sites: choose the right colleague, then pick a time
- Confirmed booking triggers intake — not another inbox thread
Live in minutes — no web project required
Step 1
Copy from Appointments
Open Appointments in your account and copy the ready-made booking block for your personal page or practice-wide link.
Step 2
Add to your website
Paste it on a “Book a session” page, your contact page, or panel site. Most website builders support this out of the box.
Step 3
Parties book — you prepare
They choose a time on your site. You receive a confirmed matter and the usual intake, payment, and reminder workflow begins automatically.
Included on Solo and Practice — not a paid add-on.
Your booking page shows your practice name and live availability. When you add it to your website, parties complete the same steps as on the standalone page — choose a mediator on practice-wide links, pick a date and time, then enter their details. Copy the ready-made block from Appointments; no custom development required for a standard setup.
Solo vs Practice at a glance
Many panels start on Solo and upgrade when a colleague joins. Read the full pricing plans guide for billing details and upgrade timing.
| Feature | Solo | Practice |
|---|---|---|
| Mediator seats | 1 | Up to 4 |
| Booking on your website | Yes | Yes |
| Active matters | 40 | 150 |
| Document storage | 5 GB | 25 GB |
| Complimentary session types on booking | Yes | Yes |
| Promo codes and gift vouchers | — | Yes |
| SMS session reminders | — | Yes |
| Directory listing | — | Yes |
| Public mediator profile pages | — | Yes (with directory opt-in) |
| Practice-wide booking + mediator picker | — | Yes |
| Lawyer representative portal | — | Yes |
| Co-mediator cases | — | Yes |
| Multi-party disputes (3+ sides) | — | Yes |
| Public booking API | — | Yes (up to 2 keys) |
| DMS export | — | Yes |
| Conflict clearance workflow | Yes | Yes |
| Staff matter tasks | Yes | Yes |
| Typed document acknowledgement | Yes | Yes |
| Document templates | Yes | Yes |
| Financial insights dashboard | Yes | Yes (practice-wide for admins) |
| Outcome reporting | Yes | Yes |
| Data retention controls | Yes | Yes |
| QuickBooks / Xero / MYOB sync | Yes | Yes |
| Team roles (coordinator, billing clerk, viewer) | — | Yes |
| Optional staff-only AI | Yes | Yes |
| Enquiry inbox | Yes | Yes (per-mediator filters) |
| Practice CRM and relationships | — | Yes |
| Referrer intelligence on Insights | — | Yes |
| Commercial invoicing (post-session) | — | Yes |
| Document inbox and upload alerts | Yes | Yes |
| Session kind capacity limits | Yes | Yes |
| OAuth calendar and Zoom integrations | Yes | Yes |
| Practice webhooks | — | Yes |
| Accountant read-only portal | — | Yes |
Solo includes a 14-day trial with no card upfront. Subscribe and manage your plan in Account → Subscription. Annual billing saves two months. No per-party charges on Solo or Practice. Platform subscription is billed in AUD; party fees use your practice currency via Stripe Connect. Payment processing fees on party invoices are set by Stripe, not Neutly.
Financial insights shows party mediation fees collected via Stripe Connect and manual payments — not your Neutly platform subscription. Practice administrators see practice-wide figures; mediators see assigned matters only. CSV export matches Account → Practice; BAS worksheet display is informational only and not tax lodgement.
Optional staff-only AI
Session prep without the admin scramble
When you enable it, staff-only AI helps spot intake gaps, summarise case context, build prep packs, draft proactive chase emails, compare party positions, and draft enquiry replies — always reviewed before anything reaches a party. Disabled by default; parties never see AI output.
Practice operations
Beyond booking — run the whole matter lifecycle
Neutly is not just a calendar. Conflict clearance, staff tasks, typed document acknowledgement, templates, reporting, retention controls, and accounting sync sit alongside booking and intake — so panel principals and solo practitioners stay audit-ready.
Conflict and compliance
- Record conflict checks and clear blocks before matters progress
- Configurable data retention and confidential matter purge
- Full audit trail on downloads, outreach, and document access
Documents and acknowledgement
- Reusable document and agreement templates
- Typed document acknowledgement on a secure link (not DocuSign-class e-sign)
- Downloadable session prep packs — optionally with AI brief and timeline appendices
Tasks and follow-up
- Staff task lists per matter with due dates and assignees
- Smart default tasks when matters activate — customise templates per practice
- Proactive chase for stale payments, intake, and unsigned agreements
Reporting and integrations
- Financial insights — revenue KPIs, AR aging, trends, and CSV export
- Outcome stats with filters for registry and panel reporting
- QuickBooks Online (worldwide), Xero, and MYOB sync when party fees are paid — on Solo and Practice
- Practice webhooks and public booking API on Practice
Relationships and referrals
- Organisations, contacts, and activity logging
- Enquiry inbox with CRM linking and repeat-client detection
- Referrer intelligence and director relationship exports
- CRM nurture reminders linked to matter tasks
Commercial billing
- Post-session invoices with branded PDFs and payment links
- Overdue invoice reminders and refund queue management
- Accountant read-only portal with optional AI narratives
- Insights wallboard for ops display in the office
Integrations and automation
- OAuth setup for Google Calendar, Outlook, and Zoom
- Calendar busy sync, session write-back, and Zoom auto-create
- Waitlist auto-offer and hold or consent expiry workers
- Integration health monitoring and webhook delivery
Find a mediator
Find accredited mediators accepting new matters
Search listed mediators by practice area, accreditation, and country. View a public profile for each listed colleague — photo, credentials, and practice areas — save favourites to a shortlist, then book on their personal page or your practice-wide link.
The public mediator directory is optional on Practice. Listed mediators get a public profile page with photo, bio, credentials, and practice areas. Parties can browse, save favourites to a shortlist, then book via that mediator’s personal page or your practice-wide booking link — where they choose a panel member when several colleagues are bookable. It helps discovery for private matters; it is not a court neutral-selection service.
Mediation document management, deadlines, and matter records.
Your own booking page
A dedicated page under your practice name — share the link in emails, or add the same booking experience to your own website. Parties see your accreditation, session types, fees, and live availability before they choose a time.
Booking on your website
Add your calendar and booking flow directly to your practice website — on a “Book a session” page, contact page, or panel site. Parties stay on your site while they choose a mediator (if you run a panel), pick a date, and enter their details. Copy the ready-made block from Appointments and paste it where your web person needs it.
All parties, equally informed
Every non-booking party confirms they agree to mediate and verifies their contact details. Automatic reminders keep everyone aligned — for two-party matters or up to six principal disputants on Practice.
Pre-mediation intake and documents
Parties complete intake forms and upload position papers through a secure link in their email. Track what is still outstanding before session day. They can save progress and return later — no passwords, no accounts.
Party return portal
After booking, parties can revisit a secure matter page anytime — check preparation status, outstanding tasks, uploaded documents, payment status, and session logistics without calling your office.
Fees collected your way
Send payment requests, split fees equally or custom between parties, designate a single payer, or mark fees paid manually. Offer a complimentary intro session on your booking page, apply promo codes at booking, or run gift vouchers on Practice. Money goes directly to your practice via Stripe Connect — we never hold client funds.
Flexible scheduling and reminders
Interval availability, multiple session lengths, tier pricing, and session kinds — including complimentary introductory sessions. Hold tentative enquiry slots, join a waitlist when full, and connect Google Calendar or Outlook — external busy times block overlapping slots, and confirmed sessions write back to your calendar. Automatic reminders chase outstanding payments, documents, and upcoming sessions — with optional AI-drafted proactive chase emails you review before sending.
Follow-on sessions
When parties need another session on the same matter, send a secure follow-on booking link — they pick a new time without re-entering case details or starting admin from scratch.
Matter file with audit trail
Reschedule, cancel, or mark a matter complete. When parties have paid, cancellations follow your policy — with partial retains where agreed, card refunds, and confirmation emails so everyone knows what to expect. Record the outcome, send confirmation letters, export revenue, and keep encrypted confidential notes secure. One record with matter history from open to close.
Lawyer updates without the phone tag
Referring solicitors get a read-only portal with matter status, a timeline of key events, secure brief upload, matter pack and proof-of-service exports, and an AI-generated matter summary when your practice has run one — without calling you for every update. Available on Practice.
In-person, virtual, or hybrid
Set session location, waiting room links, and separate caucus room URLs per party. Use your preferred video platform — add links once and parties receive them in session confirmation and calendar invites.
Multi-mediator practices, one account
Invite up to three colleagues on the Practice plan. Each mediator gets their own booking slug and Stripe Connect account. Run co-mediator matters with shared case access.
Grow your reach
Opt in to the public mediator directory on Practice — each listed colleague gets a profile page with photo, pitch, credentials, and practice areas. Parties browse, shortlist favourites, then book via a personal page or your practice-wide link. Panel registry deep-links to mediator profiles are available on the Panel plan.
Court and firm workflows
Record court referral details, track trust deposits (internal workflow — not trust accounting), and export outcome data for registries — alongside standard private booking. Panel registry deep-links and institutional volume are on the Panel plan.
Staff-only practice AI
Optional AI for mediators and practice administrators — practice copilot, intake briefs, downloadable session prep packs with AI timeline narratives, proactive chase drafts, readiness insights, and enquiry reply drafts. Opt-in, disabled by default, human review on every output. Parties never interact with AI.
Conflict clearance
Record conflict checks on parties and representatives, flag blocked matters, and clear conflicts with an audit trail before the matter progresses — so panel principals can demonstrate process without a separate spreadsheet.
Matter tasks and smart defaults
Track staff tasks per matter with due dates and assignees. When a matter activates, default tasks from your practice template appear automatically — customise templates once, then let every new matter start with the same professional checklist.
Typed acknowledgement
Send agreement and consent documents for parties to acknowledge by typing their name on a secure link. Status is tracked on the matter record alongside uploaded position papers. This is not a DocuSign-class e-signature platform.
Document templates
Maintain a library of reusable document and agreement templates in Account — fee arrangements, consent forms, and practice-standard wording — ready to attach or send without retyping from last month’s matter.
Financial insights
Revenue KPIs, AR aging, trends, and breakdowns by mediator, session kind, and fee basis — in your practice currency and timezone. Practice administrators see firm-wide party fees; mediators see assigned matters. Download CSV for your accountant; platform subscription stays separate from party revenue charts.
Outcome reporting
Filter outcome statistics by date range, mediator, matter type, and result — useful for panel reporting, registry returns, and practice principals who need visibility across colleagues without exporting spreadsheets.
Data retention controls
Configure how long closed matter data is retained and request confidential data purge when your obligations allow — with audit logging so compliance decisions stay on the record.
Accounting integrations
Connect QuickBooks Online (worldwide), Xero, or MYOB from Account → Integrations on any plan — push paid session fees to your books in your practice currency when party payments clear. Reduces double entry alongside Stripe Connect payouts; platform subscription billing stays separate.
Practice relationships and CRM
Track referring firms, contacts, and organisations alongside your matters — log activities, link enquiries to bookers, detect repeat clients, and see referrer intelligence on Insights. Not a generic CRM pasted onto mediation.
Enquiry inbox
Incoming enquiries land in a staff inbox — assign to a mediator, convert to a hold or booking, and link the booker to your relationship directory. Per-mediator filters on Practice keep panel intake organised.
Commercial invoicing
Issue post-session invoices with branded PDFs and secure payment links — hourly templates and overdue reminders. Complements booking-time Stripe Connect fees for lawyer-referred and corporate matters (Practice).
Document inbox and upload alerts
See new party and representative uploads in one feed — with email and in-app notifications, batched digests, and deep links straight to the matter document. Selective matter pack export when you need a filtered ZIP.
Session capacity by session kind
Cap daily bookings by session kind and see utilisation on Financial insights — so panel principals can protect prep time for full-day commercial matters without closing the whole calendar.
Smart integrations
Connect Google Calendar, Outlook, and Zoom through a guided setup wizard — busy times block booking slots, confirmed sessions write back, and Zoom meetings can auto-create on book. Integration health alerts when sync fails.
Waitlist auto-offer
When a slot opens, waitlisted parties receive an automatic offer to book — reducing manual coordinator work when calendars shift.
Branded party journey
Public booking, consent, onboarding, payment, and matter return flows carry your practice branding — with a clear matter timeline parties can revisit via secure link.
Practice webhooks and API
Register webhooks for matter lifecycle events on Practice — HMAC-signed delivery with retries. Combine with the public booking API for panel sites and registry integrations.
Party fees are collected through Stripe Connect and go directly to your practice. Neutly never holds client money. Platform subscription (Solo or Practice) is separate from party fee collection. When a matter is cancelled or fees are reduced after payment, your practice initiates refunds; parties receive clear emails at cancellation and again when a card refund is confirmed. Refunds are staff-managed — parties cannot self-serve refund requests.
Virtual and hybrid sessions use your preferred video platform — waiting room and caucus links are distributed from the matter file. Neutly does not host live video; it coordinates links and session-day comms.
Court referral fields, trust deposit tracking (internal workflow — not trust accounting), and outcome export are available today. Panel registry deep-links and institutional volume workflows are on the Panel plan — contact us if that is your primary channel. Full automated registry filing is not claimed.
Multi-party matters with three to six principal disputants are supported on the Practice plan, with all-party consent before the slot locks. Solo remains available for practices that primarily run two-party private matters — both are first-class product paths.
Practice questions
How many mediators can share one Practice account?
Up to four mediators on the Practice plan — one subscription per practice, not per seat. Each mediator gets their own login, booking slug, and Stripe Connect account for party fee collection.
Does each mediator need their own Stripe account?
Yes, for party fees. Stripe Connect is per mediator — party session fees go directly to the mediator who collected them. Platform subscription (Solo or Practice) is billed separately to the practice and never mixed with client funds.
Can two mediators work on the same matter?
Yes, on Practice. Assign a primary mediator and co-mediator on a case. Both get shared access to the matter record, session logistics, and preparation status — without forwarding email chains.
Can we add booking to our panel website?
Yes. Copy the practice-wide booking block from Appointments and add it to your panel site. Parties stay on your website, choose their mediator when several colleagues are bookable, then pick a date and time. Each colleague also has a personal booking page for direct referrals.
What happens when we outgrow Solo?
Upgrade to Practice in Account when you need a second seat, the lawyer portal, multi-party workflows, directory listing, or higher matter and storage limits. Existing matters and booking pages stay in place.
Can a billing clerk or coordinator access the practice without full admin rights?
Yes, on Practice. Invite colleagues as practice coordinator (enquiries, intake and payment chase), billing clerk (firm-wide billings, Financial insights, and exports), or read-only partner (dashboard and case visibility). Mediators and practice admins retain case delivery access.
Can practice principals see firm-wide revenue in one place?
Yes. Financial insights shows party fee KPIs, AR aging, trends, and breakdowns by mediator — with CSV export for your accountant. Figures are party mediation fees only; your Neutly platform subscription is shown separately.
Is there a Panel tier for registries?
Yes. Panel is for ADR providers and registries needing custom matter volume, panel registry integration, and dedicated onboarding. Contact us for Panel pricing and scope.
Run your mediation practice from one place.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI — family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.