Guides
Guides for mediators and ADR practices
Practical checklists and frameworks on mediation preparation, ADR software selection, subscription pricing, and lawyer coordination, written for mediators and dispute resolution teams worldwide.
Explore practical guides below, or discover how Neutly mediation software brings bookings, intake, payments, and matter management together in one workspace.
General information only, not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
Guides are written for mediation workflow fundamentals. Australian-specific examples (NMAS, GST) appear where noted, the same product workflow applies in other regions.
Playbooks
Longer operational checklists for onboarding Solo mediators and multi-mediator panels.
First 90 days on Neutly: Solo trial to steady state
A week-by-week playbook for independent mediators: profile and rates, live booking, intake, Stripe fees, your first referred matter, and when Practice is worth the upgrade.
Read →Panel onboarding playbook: adding colleagues to Practice
Step-by-step for principals bringing co-mediators and coordinators onto Neutly Practice: profiles, roles, practice booking, CRM, directory opt-in, and lawyer portal alignment.
Read →
Practice stories
Anonymised composites illustrating how practices use Neutly. They are not client testimonials, verified case studies, or guarantees of results—read each story with that lens.
How a Sydney solo mediator stopped living in email
An anonymized composite: family and commercial referrals, website booking, and what changed after moving admin onto Neutly—without inventing firm names or inflated results.
Read →A commercial panel and the lawyers who refer to it
An anonymized composite of a small multi-mediator practice: commercial referrals, lawyer portal visibility, fee splits, and where the software stops.
Read →
Guides
How to add online booking to your mediator website
A practical guide for Australian mediators: put live booking on your own website so parties choose a time without email back-and-forth. Works for solo practitioners and multi-mediator practices.
Read →How to collect mediation fees online
Learn how mediators can collect fees online, split payments between parties, send payment requests and automate reminders with Stripe Connect.
Read →Pre-mediation intake forms for mediators
What to collect before session day, how secure party links work, and how to track outstanding intake without chasing email.
Read →Mediation software vs generic scheduling tools
When a calendar widget is enough, and when mediators need intake, all-party confirmation, documents, fees, and matter records connected to booking.
Read →Mediation preparation checklist for mediators
A practical pre-session checklist for independent mediators: parties, documents, fees, lawyer coordination, and session logistics before mediation day.
Read →Choosing ADR software for independent mediators
How to evaluate mediation case management software in Australia, booking, intake, documents, fees, and lawyer coordination without overbuying generic legal tools.
Read →What referring lawyers should expect from mediation software
A plain-language guide for family law and commercial litigation teams coordinating client referrals to independent mediators: visibility, brief upload, and scope limits.
Read →Mediation software pricing plans, Solo, Practice, and Panel
How Neutly subscription tiers work, Solo vs Practice entitlements, 14-day trial, annual billing, and why platform fees are separate from party fee collection.
Read →How to get found online as a mediator in Australia
Practical discoverability for Australian mediators: directory listing, NMAS and association profiles, backlinks from ADR bodies, and live booking on your website.
Read →Connect Zoom for mediation sessions
How to add, use, and remove the Neutly Zoom integration, OAuth connect, automatic meeting links on book, breakout rooms, troubleshooting, and what happens when you disconnect.
Read →Choosing commercial mediation software for ADR practices
Evaluation checklist (not a product tour): how ADR practices shortlist commercial mediation software for lawyer referrals, fee splits, and matter records.
Read →Lawyer referral workflow for mediator practices
Operational steps for mediators receiving lawyer referrals: intake fairness, brief handling, fee clarity, and visibility without becoming the go-between.
Read →Multi-party mediation administration
How to run matters with several principal disputants on Practice: confirmation, intake, documents, and fair reminders without spreadsheet chaos.
Read →Mediation software vs email and spreadsheets in Australia
When inbox and spreadsheet tracking still works, and when Australian mediators need connected booking, confirmation, intake, fees, and matter records.
Read →Practice CRM, referrer tracking, and mediator panels
Use enquiry inbox, relationships, and referrer intelligence so multi-mediator practices respond consistently without losing referral context.
Read →
ADR glossary
Short definitions for mediation admin and software terms, each with links to related guides and product pages.
Browse 28 glossary termsExplore the product
AI mediation software
Staff-only AI for preparation, drafting, and case summaries, with human review on every output.
Learn more →Calendar and webhook integrations
Connect Outlook, Google Calendar, Zoom, and practice webhooks without leaving your workflow.
Learn more →Responsible AI for mediation
How Neutly governs AI use, staff-only access, audit trails, and no party-facing bots.
Learn more →
Guide questions
Are these guides legal advice?
No. Guides on this site are general information for Australian mediators and referring lawyers. They are not legal advice, mediation advice, or a substitute for professional judgment.
Does Neutly replace a mediator?
No. The guides describe administrative workflow: booking, intake, documents, fees, and coordination. Mediators and lawyers remain responsible for their professional work.
Where should law firms look for mediation preparation on the firm side?
Referring lawyers often use a read-only portal on Neutly for referred matters (Practice plan). Firms that need full matter management and governed AI for client preparation should explore CounselOS at counselos.au.
How do subscription plans work for mediation practices?
Solo covers one mediator; Practice covers up to four with team features. Platform subscription is separate from party fee collection via Stripe Connect. See our guide on mediation software pricing plans for a full Solo vs Practice comparison.
What is the difference between guides, playbooks, and practice stories?
Guides are how-to articles. Playbooks are longer operational checklists (for example Solo first 90 days or panel onboarding). Practice stories are anonymised composites for illustration—they are not testimonials or guaranteed outcomes. The ADR glossary defines workflow terms with links back to guides and product pages.
Get started
Run your mediation practice from one place.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI, family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.