Purpose-built for mediation
Not a repurposed CRM or legal practice tool. Every feature designed for the unique needs of ADR — two-sided fairness, multi-party coordination, and process integrity.
Neutly — Australia
AI across your workflows — you review every step
Neutly — mediation software for Australia.
The same global mediation practice workspace, with NMAS-ready booking pages, GST-aware fee context, and matter data hosted in AWS Sydney — plus optional staff-only AI you review before anything goes out.
Built for solo mediators, multi-mediator practices, and panels · 14-day trial · no card upfront · Solo from $99/mo AUD
Prefer a guided tour? Book a walkthrough · Optional AI for your workflows
Why Neutly
Built for mediation. Not repurposed.
Generic CRMs and legal practice tools were not designed for the unique demands of dispute resolution. Every feature here serves the mediation workflow.
Hosted matter data
Matter data hosted in AWS Sydney (ap-southeast-2) today. We do not claim EU, UK, or Canadian data residency yet — discuss regional requirements on enterprise enquiries. Australian practices get local hosting with clear sovereignty context.
No per-matter fees
One flat subscription — no per-matter or per-booking charges. Active matter caps apply (Solo 40 / Practice 150); Panel for higher volume. Solo from $99/month, Practice from $249/month for up to four mediating seats.
The problem
Mediation preparation still lives in email, folders, and spreadsheets.
Scattered admin leaves parties under-prepared and lawyers chasing updates. Generic CRMs rarely fit mediation’s two-sided workflow.
- Intake forms and position papers chased by email
- One party paid, the other still outstanding
- Confirmations and co-mediator status unclear
- Session logistics buried in threads
- No single record from booking to outcome
The solution
Mediation case management with every step in one place.
Each matter follows one clear path. Parties use secure email links; you work from a single matter record with a full audit trail.
- Book, confirm, and prepare all parties in one file
- Collect intake, documents, and fees without the chase
- Keep lawyers informed without phone tag
- Run session logistics and close with outcome recording
Global mediation software, tuned for Australian private ADR
Whether you run family, commercial, or workplace matters under Australian practice norms, the admin pattern is the same — parties to coordinate, forms to collect, fees to confirm, and a session date that cannot slip. Neutly replaces email, Calendly, and spreadsheets with a purpose-built ADR workflow used by mediators worldwide — with NMAS credentials on your booking page, AUD platform billing, and Sydney-hosted matter data for Australian practices.
Explore mediation case management software, calendar and Zoom integrations, and how we compare with email and spreadsheets.
Explore the platform
Purpose-built mediation and ADR software — case management, integrations, vertical workflows, and honest comparisons. These pages hold the deepest product detail on this site.
- Mediation case management softwareLearn more →
- AI mediation softwareLearn more →
- Calendar, Zoom, and webhook integrationsLearn more →
- Practice CRM and referrer intelligenceLearn more →
- Commercial mediation invoicingLearn more →
- Responsible AI for mediationLearn more →
- Security and data hostingLearn more →
- Mediation coordination for referring lawyersLearn more →
- Commercial dispute resolution softwareLearn more →
- Find a mediator directoryLearn more →
- Compare with email and spreadsheetsLearn more →
- Pre-mediation intake forms guideLearn more →
Product preview
See the workflow before you sign up.
Illustrative screens from the mediator workspace and party-facing flows — booking, preparation status, secure intake, and staff-only AI insights.
Live calendar on your website or shared link — parties pick a slot without email ping-pong.
Mediation workflow
Five steps from booking to post-mediation close.
Once parties agree on you as mediator and a date, Neutly carries the dispute resolution workflow from preparation through outcome recording — in person, virtual, or hybrid.
- 01
Book
A party books through your public page — on your website or via a shared link. They can find you in the directory, view your profile, and book from there. On a practice-wide page, they choose their mediator first. Waitlist and enquiry flows are available when you need them.
- 02
Confirm
Every non-booking party agrees to participate and verifies their email. Everyone receives the same clear information — preserving fairness and process integrity.
- 03
Prepare
Parties complete intake forms and upload documents at their own pace. Fee requests go out. Reminders follow up automatically on anything still outstanding.
- 04
Session day
Location, video links, waiting room and caucus URLs sent to all participants. Calendar invites included. You arrive knowing parties are prepared.
- 05
Close
Record the outcome, send final correspondence, and keep confidential notes on the matter file. Parties can still access their matter summary via secure link — and book a follow-on session when needed.
Book & confirm
Public booking on your website or via a shared link — enquiry holds, follow-on session links, and all-party consent before the slot locks.
Prepare & collect
Intake, documents, fee splits, and reminders — with a party return portal.
Session & close
Virtual or hybrid logistics, outcome recording, and a full matter audit trail.
Your website
Turn “contact us for a date” into live booking
Most mediator websites still end with a contact form — then you negotiate times by email. Neutly lets parties book straight from your site: see real availability, choose a session type, and confirm a time without leaving your professional presence.
What parties see today
- Fill in a contact form and wait for a reply
- Email back and forth to find a time that works
- No visibility of fees or session types upfront
- You manually check your diary before every reply
What parties see with Neutly
- Live calendar on your website — only open times shown
- Session length, fees, and accreditation before they book
- Panel sites: choose the right colleague, then pick a time
- Confirmed booking triggers intake — not another inbox thread
Live in minutes — no web project required
Step 1
Copy from Appointments
Open Appointments in your account and copy the ready-made booking block for your personal page or practice-wide link.
Step 2
Add to your website
Paste it on a “Book a session” page, your contact page, or panel site. Most website builders support this out of the box.
Step 3
Parties book — you prepare
They choose a time on your site. You receive a confirmed matter and the usual intake, payment, and reminder workflow begins automatically.
Included on Solo and Practice — not a paid add-on.
Your booking page shows your practice name and live availability. When you add it to your website, parties complete the same steps as on the standalone page — choose a mediator on practice-wide links, pick a date and time, then enter their details. Copy the ready-made block from Appointments; no custom development required for a standard setup.
Pricing
Simple practice pricing.
Solo from $99/month. Practice from $249/month for up to four mediators. Booking on your website, intake, reminders, matter records, and optional staff-only AI included — no per-party fees. Active matter caps apply (Solo 40 / Practice 150). Start with a 14-day trial.
Solo includes a 14-day trial with no card upfront. Subscribe and manage your plan in Account → Subscription. Annual billing saves two months. No per-party charges on Solo or Practice. Platform subscription is billed in AUD; party fees use your practice currency via Stripe Connect. Payment processing fees on party invoices are set by Stripe, not Neutly.
Practice AI
See what needs attention. Prepare with confidence.
Optional staff-only AI helps mediators and practice administrators spot blockers, summarise case context, compare party positions, and draft enquiry responses — always subject to your review before anything reaches a party.
Practice insights
Ask what needs attention today — unpaid fees, incomplete intake, upcoming sessions, and matters waiting on party action.
Case preparation
Turn intake answers and matter context into structured prep summaries, downloadable prep packs, and checklists before session day.
Intake gap detection
See missing party information, outstanding documents, and consent steps before you walk into the room.
Party position comparison
Compare Party A and Party B positions from intake and uploaded papers — mediator-triggered, mediator-only summaries.
Enquiry response drafting
Triage new enquiries and draft professional replies you edit and send — no auto-send to parties.
Readiness alerts
Surface payment, intake, consent, and session-readiness blockers across your active matters — with AI-drafted chase emails you review before sending.
You stay in control
AI assists with administrative preparation — it does not provide legal advice, mediation strategy, or decisions about outcomes. Sensitive matter information is handled securely; parties never interact with AI unless you send reviewed content.
Neutly includes optional staff-only AI for mediators and practice administrators — practice copilot chat, intake briefs, document summaries, and enquiry triage. AI is opt-in, disabled by default until your practice admin enables it, and never visible to parties unless a mediator sends reviewed content. Usage is metered through an AI credits wallet with a one-off $10 welcome grant at signup and Stripe top-ups from $5. Mediators review every output before relying on it or sending anything externally. It is administrative preparation software — not legal advice, not mediation strategy, and not a substitute for professional judgment.
Session prep brief with party positions, readiness gaps, and a checklist — staff-only, reviewed before session day.
Practice outcomes
Built for how mediators actually work.
Outcome patterns from the product — not attributed customer quotes. Real pilot quotes will replace these as practices go live.
“See unpaid fees, missing intake, and open enquiries on one home screen — before session day, not after a lawyer calls.”
Fee and intake chase
Action inbox · Solo & Practice
Pre-session readiness
“Parties complete booking, intake, and payment by secure email link. You keep the matter file; they never need a standing login.”
Party-ready workflows
Booking → intake → fees
No party accounts
“Referring solicitors get a read-only timeline and brief upload on Practice — fewer status calls, same process control for you.”
Referrer visibility
Lawyer portal · Practice plan
Firm coordination
Who it is for
Mediation management for every role in the dispute resolution workflow.
Neutly supports the people who run and refer private mediation — from solo NMAS-accredited practitioners to multi-mediator practices, panels, and commercial litigation teams coordinating client referrals.
Independent mediators
Family and commercial mediation software
Add live booking to your website or share a link — then run intake, document collection, fees, and session logistics in one workspace. See preparation status at a glance instead of chasing parties through email.
For mediatorsMulti-mediator practices
Multi-mediator panel software
Up to four mediating seats on one Practice account — public profiles, personal booking pages, a practice-wide link with mediator picker, separate Stripe Connect payouts, and shared matter standards without shared inboxes.
For practicesFamily law teams
Family law mediation preparation
When clients are referred to an external mediator, your firm gets read-only visibility, secure brief upload, and a clear timeline — while parties follow a structured intake path.
Family law mediationCommercial litigation teams
Commercial dispute resolution coordination
Track referred commercial matters without spreadsheets. Lawyers upload briefs securely; mediators manage documents, deadlines, fee splits, and session details on one matter record.
Commercial mediationPractice principals
Compare mediation software options
Evaluating alternatives to email, folders, and generic CRMs? See features, pricing tiers, and an honest scope note before you book a walkthrough.
Compare optionsFeatures
Mediation document management, deadlines, and matter records.
Built for independent mediators and multi-mediator ADR practices (up to four mediating seats per Practice account) running private matters — with optional directory listing, lawyer portal, co-mediator support, and multi-party workflows on Practice.
Your own booking page
A dedicated page under your practice name — share the link in emails, or add the same booking experience to your own website. Parties see your accreditation, session types, fees, and live availability before they choose a time.
Booking on your website
Add your calendar and booking flow directly to your practice website — on a “Book a session” page, contact page, or panel site. Parties stay on your site while they choose a mediator (if you run a panel), pick a date, and enter their details. Copy the ready-made block from Appointments and paste it where your web person needs it.
All parties, equally informed
Every non-booking party confirms they agree to mediate and verifies their contact details. Automatic reminders keep everyone aligned — for two-party matters or up to six principal disputants on Practice.
Pre-mediation intake and documents
Parties complete intake forms and upload position papers through a secure link in their email. Track what is still outstanding before session day. They can save progress and return later — no passwords, no accounts.
Party return portal
After booking, parties can revisit a secure matter page anytime — check preparation status, outstanding tasks, uploaded documents, payment status, and session logistics without calling your office.
Fees collected your way
Send payment requests, split fees equally or custom between parties, designate a single payer, or mark fees paid manually. Offer a complimentary intro session on your booking page, apply promo codes at booking, or run gift vouchers on Practice. Money goes directly to your practice via Stripe Connect — we never hold client funds.
Flexible scheduling and reminders
Interval availability, multiple session lengths, tier pricing, and session kinds — including complimentary introductory sessions. Hold tentative enquiry slots, join a waitlist when full, and connect Google Calendar or Outlook — external busy times block overlapping slots, and confirmed sessions write back to your calendar. Automatic reminders chase outstanding payments, documents, and upcoming sessions — with optional AI-drafted proactive chase emails you review before sending.
Follow-on sessions
When parties need another session on the same matter, send a secure follow-on booking link — they pick a new time without re-entering case details or starting admin from scratch.
Matter file with audit trail
Reschedule, cancel, or mark a matter complete. When parties have paid, cancellations follow your policy — with partial retains where agreed, card refunds, and confirmation emails so everyone knows what to expect. Record the outcome, send confirmation letters, export revenue, and keep encrypted confidential notes secure. One record with matter history from open to close.
Lawyer updates without the phone tag
Referring solicitors get a read-only portal with matter status, a timeline of key events, secure brief upload, matter pack and proof-of-service exports, and an AI-generated matter summary when your practice has run one — without calling you for every update. Available on Practice.
In-person, virtual, or hybrid
Set session location, waiting room links, and separate caucus room URLs per party. Use your preferred video platform — add links once and parties receive them in session confirmation and calendar invites.
Multi-mediator practices, one account
Invite up to three colleagues on the Practice plan. Each mediator gets their own booking slug and Stripe Connect account. Run co-mediator matters with shared case access.
Grow your reach
Opt in to the public mediator directory on Practice — each listed colleague gets a profile page with photo, pitch, credentials, and practice areas. Parties browse, shortlist favourites, then book via a personal page or your practice-wide link. Panel registry deep-links to mediator profiles are available on the Panel plan.
Court and firm workflows
Record court referral details, track trust deposits (internal workflow — not trust accounting), and export outcome data for registries — alongside standard private booking. Panel registry deep-links and institutional volume are on the Panel plan.
Staff-only practice AI
Optional AI for mediators and practice administrators — practice copilot, intake briefs, downloadable session prep packs with AI timeline narratives, proactive chase drafts, readiness insights, and enquiry reply drafts. Opt-in, disabled by default, human review on every output. Parties never interact with AI.
Conflict clearance
Record conflict checks on parties and representatives, flag blocked matters, and clear conflicts with an audit trail before the matter progresses — so panel principals can demonstrate process without a separate spreadsheet.
Matter tasks and smart defaults
Track staff tasks per matter with due dates and assignees. When a matter activates, default tasks from your practice template appear automatically — customise templates once, then let every new matter start with the same professional checklist.
Typed acknowledgement
Send agreement and consent documents for parties to acknowledge by typing their name on a secure link. Status is tracked on the matter record alongside uploaded position papers. This is not a DocuSign-class e-signature platform.
Document templates
Maintain a library of reusable document and agreement templates in Account — fee arrangements, consent forms, and practice-standard wording — ready to attach or send without retyping from last month’s matter.
Financial insights
Revenue KPIs, AR aging, trends, and breakdowns by mediator, session kind, and fee basis — in your practice currency and timezone. Practice administrators see firm-wide party fees; mediators see assigned matters. Download CSV for your accountant; platform subscription stays separate from party revenue charts.
Outcome reporting
Filter outcome statistics by date range, mediator, matter type, and result — useful for panel reporting, registry returns, and practice principals who need visibility across colleagues without exporting spreadsheets.
Data retention controls
Configure how long closed matter data is retained and request confidential data purge when your obligations allow — with audit logging so compliance decisions stay on the record.
Accounting integrations
Connect QuickBooks Online (worldwide), Xero, or MYOB from Account → Integrations on any plan — push paid session fees to your books in your practice currency when party payments clear. Reduces double entry alongside Stripe Connect payouts; platform subscription billing stays separate.
Practice relationships and CRM
Track referring firms, contacts, and organisations alongside your matters — log activities, link enquiries to bookers, detect repeat clients, and see referrer intelligence on Insights. Not a generic CRM pasted onto mediation.
Enquiry inbox
Incoming enquiries land in a staff inbox — assign to a mediator, convert to a hold or booking, and link the booker to your relationship directory. Per-mediator filters on Practice keep panel intake organised.
Commercial invoicing
Issue post-session invoices with branded PDFs and secure payment links — hourly templates and overdue reminders. Complements booking-time Stripe Connect fees for lawyer-referred and corporate matters (Practice).
Document inbox and upload alerts
See new party and representative uploads in one feed — with email and in-app notifications, batched digests, and deep links straight to the matter document. Selective matter pack export when you need a filtered ZIP.
Session capacity by session kind
Cap daily bookings by session kind and see utilisation on Financial insights — so panel principals can protect prep time for full-day commercial matters without closing the whole calendar.
Smart integrations
Connect Google Calendar, Outlook, and Zoom through a guided setup wizard — busy times block booking slots, confirmed sessions write back, and Zoom meetings can auto-create on book. Integration health alerts when sync fails.
Waitlist auto-offer
When a slot opens, waitlisted parties receive an automatic offer to book — reducing manual coordinator work when calendars shift.
Branded party journey
Public booking, consent, onboarding, payment, and matter return flows carry your practice branding — with a clear matter timeline parties can revisit via secure link.
Practice webhooks and API
Register webhooks for matter lifecycle events on Practice — HMAC-signed delivery with retries. Combine with the public booking API for panel sites and registry integrations.
Party fees are collected through Stripe Connect and go directly to your practice. Neutly never holds client money. Platform subscription (Solo or Practice) is separate from party fee collection. When a matter is cancelled or fees are reduced after payment, your practice initiates refunds; parties receive clear emails at cancellation and again when a card refund is confirmed. Refunds are staff-managed — parties cannot self-serve refund requests.
Virtual and hybrid sessions use your preferred video platform — waiting room and caucus links are distributed from the matter file. Neutly does not host live video; it coordinates links and session-day comms.
Court referral fields, trust deposit tracking (internal workflow — not trust accounting), and outcome export are available today. Panel registry deep-links and institutional volume workflows are on the Panel plan — contact us if that is your primary channel. Full automated registry filing is not claimed.
Benefits
Practical outcomes for mediation practices and referring firms.
Better collaboration, clearer preparation status, and less admin — without overstating what software can do.
Prepare matters in one place
Parties, documents, tasks, notes, deadlines, session logistics, and communications sit on a single matter record — before, during, and after the session.
Track mediation preparation status
See who has confirmed, paid, and submitted documents without opening five email threads. Automatic reminders follow up on outstanding items.
Better collaboration across teams
Referring lawyers get visibility and brief upload. Co-mediators share case access. Parties receive the same clear steps — reducing phone tag and miscommunication.
Post-mediation follow-up included
Record outcomes, send final correspondence, and keep confidential notes on the matter file. Your audit trail continues after session day.
Compliance and trust
Built for Australian mediation and ADR practices.
Secure matter handling, NMAS-ready booking pages, GST-aware fee context, and honest scope — so you can evaluate the software with confidence.
AWS Sydney Hosted
ap-southeast-2
Encrypted Storage
AES-256
Stripe Verified
PCI DSS
Australian Data
Resident
Australian dispute resolution context
Australian time zones, fee and GST context, and NMAS accreditation displayed on your booking page — alongside the same ADR workflow used globally.
Sensitive information, organised
Matter information, intake responses, and position papers stay in secure hosted storage — separate from scattered email threads and personal inboxes. Confidential notes remain encrypted on the matter record.
Privacy-conscious by design
Data minimisation, role-appropriate access, and audit trails on key matter events. Product design aligns with principles familiar from GDPR and UK GDPR — without replacing your professional confidentiality obligations.
A dignified experience for parties
Disputants are often stressed. Clear emails, simple secure links, and a return portal reduce friction and help both sides arrive prepared — without feeling like they are navigating a legal system alone.
Process fairness and audit trail
All parties confirm participation and receive the same reminders and session details. Key events are recorded on a matter timeline — supporting transparency for parties, lawyers, and your own records.
Your name on every touchpoint
Booking confirmations, reminders, payment requests, and session details carry your practice branding. Parties see a cohesive, professional process — which reflects directly on you.
Self-serve signup and subscription
Start a 14-day Solo trial from signup — no card upfront. Manage your plan, billing, and upgrades in Account → Subscription when you are ready for Practice. Party fee collection stays on Stripe Connect, separate from platform billing.
Not legal advice — supports your practice
Neutly is software for workflow and administration. It does not mediate disputes, provide legal advice, or replace professional judgment. Mediators and lawyers remain responsible for their work.
Data residency, security, and privacy
Matter data is hosted in AWS ap-southeast-2 (Sydney, Australia) today. We do not claim EU, UK, or Canadian data residency yet. Product design follows privacy principles aligned with GDPR and UK GDPR — encryption, access control, and audit logging — and we can discuss residency requirements on enterprise enquiries.
Neutly does not provide automated global tax compliance. GST context is built in for Australian practices; other jurisdictions should confirm tax treatment with their adviser. Read our Privacy policy.
Serving Australian mediators
Neutly launched in Australia and remains deeply aligned with local private ADR practice — family, commercial, and workplace matters — without limiting the product to one jurisdiction.
- NMAS accreditation and credentials on your public booking page
- GST-aware fee context and AUD platform billing (Solo from $99/mo)
- Matter data hosted in AWS ap-southeast-2 (Sydney) today — no EU/UK/CA residency claimed yet
- Built for private ADR workflows; court/panel volume paths available on Panel — contact us
- Australian business-hour support for walkthroughs
Parties never need a standing login. Each step arrives by email with a secure link — and they can return to a matter page to check status. Legal advice stays with lawyers and the mediator. Booking on your website uses a copy-paste block from Appointments; most website builders support it. If your site restricts third-party content, share your booking link instead — the same calendar and flow, opened in a new tab.Document acknowledgement today is a typed-name confirmation on the matter — not DocuSign, Adobe Sign, or another third-party e-signature platform. A full provider integration is on the roadmap.Court referral fields, trust deposit tracking (internal workflow — not trust accounting), and outcome export are available today. Panel registry deep-links and institutional volume workflows are on the Panel plan — contact us if that is your primary channel. Full automated registry filing is not claimed.Neutly is built for mediator practices, not as full legal practice management for law firms. Referring solicitors use a read-only portal to track referred matters and upload briefs. Firms that need matter management, trust accounting, and governed AI for mediation preparation should explore CounselOS at counselos.au.
Find a mediator
Find accredited mediators accepting new matters
Search listed mediators by practice area, accreditation, and country. View a public profile for each listed colleague — photo, credentials, and practice areas — save favourites to a shortlist, then book on their personal page or your practice-wide link.
The public mediator directory is optional on Practice. Listed mediators get a public profile page with photo, bio, credentials, and practice areas. Parties can browse, save favourites to a shortlist, then book via that mediator’s personal page or your practice-wide booking link — where they choose a panel member when several colleagues are bookable. It helps discovery for private matters; it is not a court neutral-selection service.
Mediation software Australia — common questions
What is mediation software for law firms?
Mediation software helps organise dispute resolution workflows — parties, documents, deadlines, communications, and preparation status. Neutly is built for independent mediators and ADR practices. Referring law firms use a read-only portal (Practice plan) to track referred matters and upload briefs. Firms that need full legal practice management for mediation preparation (matters, trust accounting, governed AI) should explore CounselOS at counselos.au — a sibling product for Australian law firms.
How can Neutly help with mediation preparation?
Each matter follows a structured path: all parties confirm participation, complete intake forms, upload documents, and pay fees — with automatic reminders on anything outstanding. You see preparation status on one screen instead of chasing email. Session details, location, waiting room links, and caucus URLs are sent to all participants when you are ready.
Can Neutly manage mediation documents and deadlines?
Yes. Parties upload position papers and complete intake through secure links. You track what is still missing, set session dates, and send automatic reminders for outstanding documents and payments. Documents and encrypted notes stay on the matter record in Australian-hosted storage — not scattered across inboxes.
Does Neutly replace a mediator or lawyer?
No. Neutly is administrative software — it does not mediate disputes, provide legal advice, or make decisions about outcomes. Mediators remain responsible for the mediation process. Lawyers remain responsible for legal advice to their clients. The software supports workflow and coordination only.
Can AI assist with mediation preparation?
Yes — for mediators and practice administrators, not parties. Neutly includes optional staff-only AI: practice copilot chat, proactive insights, intake briefs, document summaries, party position comparison, enquiry triage, and readiness alerts for payment, intake, and consent blockers. AI is opt-in, disabled by default, and every output requires mediator review before use or sending. Usage is metered through an AI credits wallet with a one-off $10 welcome grant at signup and Stripe top-ups. Parties never interact with AI. It is administrative preparation software — not legal advice or mediation strategy.
How can AI help mediators prepare for a session?
Staff-only AI can summarise intake answers and uploaded documents, compare Party A and Party B positions when you trigger summarisation, generate prep checklists, and flag missing information or unpaid fees before session day. You review every output before relying on it or sharing anything externally. AI does not attend sessions or make mediation decisions.
Does Neutly AI replace the mediator?
No. AI assists with administrative preparation and operational visibility — it does not mediate disputes, provide legal advice, or replace professional judgement. Mediators remain responsible for the mediation process, party communications they send, and all outcomes.
Can Neutly detect missing intake or payment steps?
Yes. The matter record tracks confirmations, intake completion, documents, and payments with automatic reminders. Staff-only AI can also surface readiness blockers and incomplete steps across your active matters — so you see what still needs attention before session day.
Is Neutly suitable for solo mediators?
Yes. Solo is designed for independent mediators — your booking page, intake, reminders, matter records, and optional staff-only AI on one account. Start with a 14-day trial and upgrade to Practice when you need colleagues, the lawyer portal, or multi-party workflows.
Does Neutly support party intake and billing?
Yes. Parties complete intake and pay fees through secure email links — no standing login required. You send payment requests, split fees, designate a single payer, or record fees paid outside the platform. Money goes to your practice via Stripe Connect; platform subscription is separate.
Is Neutly only for Australian mediators?
No. Neutly serves independent mediators, multi-mediator practices, and panel deployments internationally. Matter data is hosted in AWS Sydney today; the product supports practice time zones, locales, and Stripe Connect payouts in your practice currency. Australian mediators benefit from NMAS-ready booking pages and GST context built in.
Is Neutly suitable for family law mediation?
Yes, for private family matters where parties have agreed on the mediator. Mediators configure session types and intake for family disputes. Two-party matters suit Solo; up to six principal disputants are supported on Practice. Referring family lawyers can track matter progress and upload briefs through the read-only portal on Practice.
Is Neutly suitable for commercial dispute resolution?
Yes. Commercial mediators use the same workflow for lawyer-referred matters: booking, all-party confirmation, document collection, custom fee splitting, and session coordination. Referring commercial litigation teams get timeline visibility and secure brief upload without chasing the mediator for updates.
How does Neutly help after mediation?
After the session, record the outcome on the matter file, send final correspondence, and keep confidential notes secure. The matter timeline preserves key events from booking through close — supporting your records if questions arise later. Parties can still access their matter summary via secure link.
Can I add online booking to my mediator website?
Yes. Every account includes a booking page under your practice name. Copy the ready-made block from Appointments and add it to your website — parties see live availability, session types, and fees while they stay on your site. On Practice, your practice-wide link lets parties choose their mediator before picking a time. Prefer a link instead? Share the same booking page directly.
What is the experience like for parties?
Parties receive clear emails from your practice at each step — booking confirmation, intake forms, payment requests, and session details. They follow secure links in their email and can return to a matter page to check status, outstanding tasks, and session logistics. No accounts to create, no passwords to remember.
How are fees handled?
You send payment requests to parties, split fees as needed, designate a single payer, or record fees paid by other means. Offer complimentary intro sessions on your booking page, apply promo codes at booking, or run gift vouchers on Practice. Money goes directly to your practice via Stripe Connect. Neutly never holds client funds. Platform subscription is separate from party fee collection.
What happens when a case is cancelled?
When you cancel a matter, the platform applies your practice cancellation policy and initiates refunds where money was already collected. Parties receive clear email updates; card refunds typically return in 5–10 business days. If a refund needs manual handling — for example bank transfer or a Stripe issue — your team sees it in a dedicated queue.
Can I run a multi-mediator practice on one account?
Yes, on the Practice plan — up to four mediators under one practice subscription, each with their own booking slug and Stripe Connect account. Co-mediator matters and shared case access are included. Solo is designed for independent mediators running matters alone.
Is there a free trial?
Solo includes a 14-day trial with no card required upfront. Explore booking, intake, reminders, and matter management before you subscribe. Upgrade to Practice when you need colleagues, the lawyer portal, multi-party workflows, or directory listing.
Run your mediation practice from one place.
Start a 14-day trial on Solo, or book a 30-minute walkthrough with a live workspace. See booking, intake, payments, matter prep, and optional staff-only AI — family matters, commercial referrals, fee arrangements, and multi-mediator practices welcome.
Also from CounselOS
Need governed AI inside a law firm practice management system?
CounselOS at counselos.au is a sibling product for Australian law firms — matters, documents, trust accounting, compliance, and governed AI for legal workflows. Neutly is built for mediator practices.
Neutly AI
Staff-only tools for mediator practices — practice copilot, intake briefs, document summaries, enquiry triage, and readiness insights. Opt-in, human review on every output.
CounselOS for law firms
Legal practice management with matters, documents, trust accounting, compliance, and governed AI that may assist with summaries, drafting, and document review — always subject to lawyer review. Not legal advice.
Neutly includes optional staff-only AI for mediators and practice administrators — practice copilot chat, intake briefs, document summaries, and enquiry triage. AI is opt-in, disabled by default until your practice admin enables it, and never visible to parties unless a mediator sends reviewed content. Usage is metered through an AI credits wallet with a one-off $10 welcome grant at signup and Stripe top-ups from $5. Mediators review every output before relying on it or sending anything externally. It is administrative preparation software — not legal advice, not mediation strategy, and not a substitute for professional judgment.
Responsible AI for mediation