Guide
Choosing ADR software for independent mediators
Independent mediators often start with email, folders, and spreadsheets. That works until volume grows — then admin becomes the bottleneck. This framework helps you compare purpose-built ADR software against generic CRMs and law firm practice management tools — including what to expect from subscription tiers and multi-mediator support.
General information only — not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
Updated
Start with your workflow
List the steps from booking to matter close. If you run private matters, you need all-party confirmation, intake, document collection, fee requests, reminders, session logistics, and a matter timeline. Add co-mediator support, multi-party consent, lawyer portal, or court referral fields only if your practice actually needs them.
Compare fairly
Generic appointment tools rarely handle two-party fairness, lawyer brief upload, or mediation-specific intake. Law firm practice management software may be the wrong fit if you are the mediator — not the referring solicitor.
- All-party confirmation and equal reminders
- Secure document collection and party return access
- Fee split requests, single payer, and payment reminders
- Read-only lawyer portal for referred matters (if you receive referrals)
- Virtual session logistics — waiting room and caucus links
- Follow-on booking links for additional sessions on the same matter
- Optional Google Calendar or Outlook — busy times block slots; confirmed sessions write back
- Public profile pages and directory listing for panel practices (Practice tier)
- Australian hosting and confidentiality expectations
Watch for overclaims
No software mediates disputes or provides legal advice. Be cautious of platforms that imply AI outcomes, neutral selection, or native video they do not actually provide. Ask for a live walkthrough on your matter types — and confirm which features require a higher subscription tier.