ADR glossary
Pre-mediation intake
Structured information gathered from parties before the session—contacts, dispute summary, documents, and billing details—so the mediator prepares efficiently.
General information only, not legal advice, mediation advice, or a substitute for professional judgment. Neutly is administrative software for mediator practices; it does not host live video or select court neutrals. Mediators and lawyers remain responsible for their work.
Strong intake replaces repetitive email questionnaires and sets expectations about confidentiality, fees, and documents. Parties complete forms on their own time; staff see completion on the matter dashboard.
Neutly sends tokenised onboarding links so parties never need staff accounts. Answers and uploads attach to the case for review before session day, with audit logging on sensitive document access.